What is concierge service at a hotel

Who is a concierge and what does he do?

A concierge assists customers to make the most of their stay at a location by assisting them to book shows, make dining reservations, or even arranging transportation. They may also offer advice on things to do in the area, places to eat, and the best way to get around.

What is a concierge hotel room?

Generally, a hotel that offers concierge level rooms has an entire floor (or a section of a floor) which receives special service and amenities. … The cost varies widely per hotel, but you can expect to pay about 50 percent above standard rates for a room at concierge level.

Why is concierge important in hospitality?

A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. … Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

What does a residential concierge do?

Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities.

Can hotels decorate rooms?

Hotels Will Decorate A Room For Your Birthday, And Here’s What Else They’ll Do If You Ask Nicely. … For example, one of those things is a clean room. After all, hotel rooms are not free. Guests who pay for things like that deserve to have a hotel room that is very clean.17 мая 2020 г.

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Do hotels do anything special for birthdays?

2 answers. If you inform the hotel of any special occasions,I’m they will do something nice,as most hotels do. We didn’t inform them of our birthday celebration so didn’t receive any special treats. over a year ago.

Do you tip concierge?

A concierge typically receives between $5 and $10 depending on the service provided, including making a dinner reservation or obtaining tickets to a theater. … When a concierge makes multiple arrangements, guests should tip an amount commensurate with the service—say between $20 and $50—at the end of their stay.

What skills do you need to be a concierge?

1. Communication – Communication is critical for a concierge.

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.

Why the concierge position is so important?

The Role Of A Concierge

They are trusted with a high form of accountability because they are held responsible for the daily, person-to-person interactions. They call cabs, make reservations, help with bags, suggest events and attractions, and much more.

How does the concierge help the guest service experience?

As the concierge role becomes more of a guest experience hub, it’s imperative their communication abilities keep pace with that of their guests. Concierges today need technology that helps them help guests cut through the information overload that exists today.

What is the person at the front desk of a hotel called?

The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. Such receptionists are often called front desk clerks.

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How do you become a hotel concierge?

While a degree is not required, most concierge positions require applicants to have exceptional customer service skills to fulfill the needs of guests thoroughly. These skills can be refined by attending a certification program at a local college, trade school or at an industry-recognized certification organization.

7 months ago

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