What does a concierge do at a hotel

What are the duties and responsibilities of a concierge?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

What skills do you need to be a concierge?

1. Communication – Communication is critical for a concierge.

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.

Is a concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. … Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

What is another name for concierge?

What is another word for concierge?attendantcaretakerporterkeeperstewardguardiansuperintendentwatchmancuratorsupervisor

Why concierge is important?

A good concierge portrays himself or herself as a role model for service excellence. They are trusted with a high form of accountability because they are held responsible for the daily, person-to-person interactions. They call cabs, make reservations, help with bags, suggest events and attractions, and much more.

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How do you describe a concierge on a resume?

Skills To Put in a Concierge Resume Objective

  • Recognized for handling stressful situations with a calm demeanor and pleasant manner.
  • Excellent communication and interpersonal skills with customer service orientation.
  • Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently.

How do you become a hotel concierge?

While a degree is not required, most concierge positions require applicants to have exceptional customer service skills to fulfill the needs of guests thoroughly. These skills can be refined by attending a certification program at a local college, trade school or at an industry-recognized certification organization.

How do I become a successful concierge?

Here are some of the criteria for becoming a successful concierge:

  1. A willingness and passion to serve.
  2. An excellent background in guest or customer service.
  3. Good grooming and good personal presentation.
  4. Top knowledge of the venues and the clients of the environment you’re.
  5. going to serve or want to serve.

How does a concierge make money?

In addition, concierges often receive tips or gifts from grateful clients. Concierges can bill their clients in a variety of ways. For instance, some charge membership fees based on how many requests are usually made per month. Others bill on monthly retainers, while others charge per service or per hour.

What is the definition of a concierge?

(especially in France) a person who has charge of the entrance of a building and is often the owner’s representative; doorkeeper. a member of a hotel staff in charge of special services for guests, as arranging for theater tickets or tours.

What is concierge security?

Duties of Concierge/Front Desk Security Agents

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Duties can include: Greeting, checking in, and directing visitors. Enforcing access control and assuring that only authorized personnel enter the building. Monitoring operational procedures. Maintaining constant surveillance of assigned areas.

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