How to become a hotel concierge

How can I be a good hotel concierge?

Here are some of the criteria for becoming a successful concierge:

  1. A willingness and passion to serve.
  2. An excellent background in guest or customer service.
  3. Good grooming and good personal presentation.
  4. Top knowledge of the venues and the clients of the environment you’re.
  5. going to serve or want to serve.

What does a hotel concierge make?

Concierge SalariesJob TitleSalaryOmni Hotels Concierge salaries – 18 salaries reported$28,094/yrHilton Concierge salaries – 17 salaries reported$12/hrWalt Disney Company Concierge salaries – 17 salaries reported$11/hrThe Related Companies Concierge salaries – 15 salaries reported$23/hr

Is being a concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. ( — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

What skills do you need to be a concierge?

1. Communication – Communication is critical for a concierge.

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. … Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

Can concierge get you drugs?

You may see them as your friend, but a concierge is still a professional who is just doing their everyday job. You shouldn’t ask them to help you to find drugs or anything of the sort in the local area. This is putting their job and yourself in danger.24 мая 2019 г.

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What are the duties of a concierge?

In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance …

How does a concierge make money?

In addition, concierges often receive tips or gifts from grateful clients. Concierges can bill their clients in a variety of ways. For instance, some charge membership fees based on how many requests are usually made per month. Others bill on monthly retainers, while others charge per service or per hour.

What is a concierge position?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. … The most successful Concierges possess exceptional customer service and people skills.

What does a VIP concierge do?

A personal concierge is a service that is offered by a company or an individual to help you with your specialized personal daily tasks whether at home or at the place of work. By delegating some of your personal activities to do them such as running errands, helping you with your events, and so on.21 мая 2019 г.

What makes a great concierge service?

A good Concierge will be, well, good. They will be able to handle your everyday requests – restaurant reservations, ticket purchasing, even transportation – with good, standard answers. They’ll have a general knowledge of the surrounding area and acceptable interpersonal and guest relations skills.

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How do you describe a concierge on a resume?

Skills To Put in a Concierge Resume Objective

  • Recognized for handling stressful situations with a calm demeanor and pleasant manner.
  • Excellent communication and interpersonal skills with customer service orientation.
  • Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently.

What is the difference between front desk agent and guest service agent?

The difference between a guest service agent and a front desk agent is that a guest service agent is the one whom caters to the guests needs! … A front desk agent usually check in out the guests a guest service agent can be concierge a doorman a greeter .

2 years ago

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